Director of Human Resources & Operations
As the Director of Human Resources & Operations for the American Academy of Child & Adolescent Psychiatry (AACAP), no two days are alike. In this role, you will serve as an integral part of many functions that keep our staff happy, our building safe, and our mission supported. Working closely with the executive director, you will be responsible for managing resources effectively and within budget to ensure that AACAP operates efficiently and in compliance with all federal and state laws.
During weekly meetings with our directors, you will learn the priorities and needs of each department. You will keep us up to date on changes in HR laws and help directors understand and ensure that policies are systematically and fairly implemented. You will be our go-to for all information and administration of benefits, employee relations, and recruiting.
You will also oversee facilities management, office procurement, vendor relations, and special projects. AACAP has the benefit of owning our building and it will be up to you to make sure it is maintained and updated as necessary.
AACAP enjoys a collegial work environment and promotes activities across staff to encourage community. You will lead our staff appreciation committee which provides team building activities and staff appreciation events. In this role, you will be a major contributor to the continued success of our organization. Your support and guidance to employees and coordination of day-to-day operations will ensure smooth functioning of an efficient team.
The mission of AACAP is to promote the healthy development of children, adolescents, and families through advocacy, education, and research, and to meet the professional needs of child and adolescent psychiatrists throughout their careers.
- Develop and administer an effective recruitment program which includes advertising in reliable sources, screening, selecting, interviewing applicants, and conducting reference checks and salary negotiations. Recommend starting salaries to the executive director for final approval and prepare the offer letters. Manage the onboarding process for all new hires.
- Manage the salary administration program: conduct wage and salary surveys to ensure AACAP salaries remain competitive and equitable; work with directors to update and revise job descriptions to maintain accuracy; make salary recommendations to the executive director; maintain organizational charts and review job descriptions for currency. Communicate salary changes to the Finance Department for payroll.
- Counsel staff and management on personnel-related matters, including policy interpretation, job reclassification, benefits management, and conflict resolution.
- Maintain personnel records and ensure the organization is in compliance with legal and regulatory requirements pertaining to employment issues.
- Maintain the Employee Handbook. Monitor changes in local, state, and federal statutes and regulations and update policies and procedures as appropriate. Communicate important changes and/or revisions to the AACAP leadership team and staff on a timely basis. Ensure all staff have a signed Handbook Acknowledgement annually in personnel records.
- Administer and maintain benefit programs and serve as the primary contact with benefit vendors – health, life, disability, flexible spending accounts, retirement, and pre-tax transportation benefit. Work with a third-party administrator to review and develop competitive, cost-effective programs for AACAP employees.
- Serve as administrator for AACAP’s 401(a) and 403(b) retirement plans. Calculate quarterly contributions to 401(a) plan and distribute mandatory communications as required to all plan participants.
- Encourage staff to participate in retirement planning and process all changes in both plans. Communicate with former staff with vested balances and encourage rollovers to other external qualified plans, thereby reducing plan costs and fiduciary responsibilities.
- Supervise general business insurance coverage, including but not limited to, directors’ and officers’ insurance, omissions, general liability, and workers compensation. Work closely with brokers seeking competitive bids.
- Direct the organization’s internal management functions and daily operations, including office services, mailing, office and building supply purchasing, and reception.
- Oversee administrative functions pertaining to the smooth and effective operation of the building and equipment. Ensure that office equipment is operational, maintained, and repaired as needed.
- Supervise Office/Operations Sepcialist.
- Serve as the primary staff liaison providing professional guidance and support to the Building Advisory Group and History and Archives Committee.
- Coordinate major aspects of building maintenance and improvements, including heating and cooling systems, plumbing, electric, snow removal, trash removal, elevator maintenance, security, etc.
- Oversee any updates and renovations to the AACAP building.
- Maintain the monthly staff meeting calendar.
- Attend council meetings, committee meetings, and directors’ meetings, and manage related tasks and responsibilities.
- Prepare and manage department budgets and one committee budget.
- Motivate and implement training programs for team members to develop skills and clarify roles and responsibilities while building a supportive team environment.
- Ensure that SOPs related to Human Resources and Operations are reviewed and updated as necessary to clarify roles and responsibilities.
- Work with other directors to ensure that their departmental SOPs are reviewed and updated.
- Maintain the central office calendar with regular review by directors.
- Work with directors, members, and committees to support AACAP’s mission and policies.
- Serve as active member in AACAP’s Retirement Investment Committee.
- Other duties as assigned by the executive director.
- Bachelor's degree required, preferably in human resources management; related graduate degree and/or Professional/Senior Professional in Human Resources (PHR/SPHR) or SHRM-CP/SHRM-SCP certification preferred.
- Minimum of ten years of professional experience in human resources and operations management functions.
- At least five years of department management experience.
- Experience in benefits administration, recruitment screening and selection, and hands-on experience with payroll processing and human resources information systems required.
- A minimum of 2 to 3 years of experience managing a complex facility and working with external contractors and vendors to maintain and upgrade all systems, the building, and grounds.
- Excellent oral, written, and interpersonal skills.
- Strong employee relations and negotiation skills.
- Ability to interact with all levels of staff and membership.
- Ability to establish and maintain effective working relationships with AACAP members, staff, and vendors.
- Strong computer skills, including MS Office suite.
- Ability to maintain utmost confidentiality.
- Knowledge of children’s mental health issues a plus.
- Business acumen. You see the big picture and understand how the details relate to the overall mission of an organization. You have the ability to come up to speed quickly.
- Leadership. You build effective relationships and work collaboratively across the organization. You remain focused on long-term priorities while having a keen ability to seek out relevant information and decide appropriate steps to get the desired results. You are known for your tact and diplomacy and lead with gratitude and servitude.
- Listening skills. You take the time to learn what’s valuable and important to others. You confidently engage with staff at all levels to define needs and expectations. You solicit input, listen to what is being said, share information when appropriate, and welcome and respect divergent points of view.
- Problem solver. You are passionate about identifying and meeting challenges through proactive alignment and engagement of key stakeholders. You have excellent critical thinking skills, dive into the details, and know what questions to ask and when. You understand the constraints other people face.
- Judgment. You are thoughtful in approach. You demonstrate excellent judgment and you are a model of the tact and discretion required of a trusted advisor and consultative business partner. You trust your instincts and make sound decisions that are in the best interests of the company and employees.
- Gravitas, poise, and perspective. Colleagues respect you for your HR expertise and appreciate how you can evaluate issues from both an individual and organizational perspective. You effortlessly communicate the message appropriate to your audience whether the matter is personal, or policy related.
- Excellent communicator. You are approachable, flexible, and responsive. You confidently engage with staff at all levels.
- Organized. Your attention to detail is supported by your excellent organization skills. You bring order to competing priorities and keep things clear, concise, and running smoothly. You efficiently track the necessary details, delegate effectively, and drive a clear process.
- Servant leadership. You focus on meeting the needs of those you lead and understand that it is your job to develop employees to their fullest potential.
What's Attractive to the Right Candidate?
- This is a highly visible and strategic role, vital to ensuring a successful future for the Society. Your ideas and input are an integral part of our success.
- We offer a competitive compensation and benefits package.
- You will work with all levels of the organization and will be a sought-after strategic advisor and HR leader.
Simply email your resume to Ellen Greenwood at email@example.com with “AACAP – Director of Human Resources & Operations / 2018-2418 CW” as the subject of the email.
Staffing Advisors has been engaged to find the right candidate and is committed to helping create a diverse work environment for our client. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. This position may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history.